Privacy Policy

Effective Date: 18 November 2024

At Juan Oosthuizen Biokineticists, we are committed to protecting the privacy and confidentiality of our clients, website visitors, and anyone who interacts with our practice. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA) and other relevant South African privacy laws.

1. Information We Collect
We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and physical address.
Medical Information: Health history, medical conditions, Medical Aid information, and treatment details provided during consultations.
Payment Information: Banking details or transaction records when processing payments.
Website Usage Data: Information such as IP addresses, browser type, and pages visited for improving website performance.

2. How We Use Your Information
The information collected is used for the following purposes:

To provide biokinetics services and develop personalized treatment plans.
To schedule appointments and communicate with clients.
For billing, invoicing, and payment processing.
To maintain accurate medical records in compliance with health regulations.
To improve the functionality and security of our website.

3. How We Protect Your Information
We take appropriate technical, administrative, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

Secure servers and encrypted databases.
Restricted access to sensitive information.
Regular security assessments and updates to our systems.

4. Sharing of Information
We do not sell or rent your personal information to third parties. Your information may be shared only:

With medical professionals or other service providers involved in your treatment.
With your specific Medical Aid institution for processing claims.
As required by law, such as in response to a court order or legal obligation.
With your explicit consent for any other purpose.

5. Your Rights
You have the right to:

Access your personal information held by us.
Request corrections or updates to your information.
Withdraw consent for data processing where applicable.
Lodge a complaint with the Information Regulator if you believe your privacy rights have been violated.

6. Cookies and Website Tracking
Our website may use cookies to enhance user experience and analyze site traffic. By using our website, you agree to our use of cookies. You can manage cookie preferences through your browser settings.

7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operations. The most recent version will always be available on our website.

Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Phone: 066 243 4817
Email: juan49bio@gmail.com
Address: 1015 Saxby, Eldoraigne, Centurion, 0157, South Africa

By using our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Juan Oosthuizen Biokineticists with your personal information.